Introduction
Caratspun Jewellers ("Caratspun", "we", "us", or "our") is committed to honoring the trust placed in us by our distinguished patrons. When you commission bespoke fine jewellery, purchase from our catalog, schedule boutique appointments, or browse our digital platforms, we preserve the confidentiality, integrity, and security of your personal data with the same meticulous precision we dedicate to our precious metals and gemstones.
This Privacy Policy explains how we collect, process, safeguard, and disclose your personal information in compliance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and associated regulations applicable in India.
Information We Collect
We collect information directly from you when you interact with our website or create an account, as well as automatically during navigation:
Identity & Contact
Full name, email address, telephone numbers, billing address, and insured recipient shipping address.
Payment Metadata
Order IDs, transaction identifiers, payment modes (UPI, NetBanking, Card token), and GST registration numbers for luxury invoices. We do not store raw card numbers or CVVs.
Device & Network Data
IP address, browser type and version, operating system, screen dimensions, time zone, and language preferences.
Firebase Analytics Data
Page visits, viewing durations, search queries, bag events, wishlist interactions, and conversion telemetry to refine boutique performance.
How We Use Your Information
Caratspun processes collected data under legitimate business interests, contractual necessities, and statutory requirements:
- •Order Processing & Fulfillment: Handcrafting bespoke jewellery, conducting laser hallmarking, preparing insurance documentation, and arranging door-to-door insured shipping.
- •Personalisation: Remembering ring sizes, gemstone preferences, custom engraving requests, and curating private previews aligned with your past acquisitions.
- •Client Communications: Transmitting order confirmations, tracking dispatch alerts, answering concierge inquiries, and issuing digital certificates of authenticity.
- •Telemetry & Analytics: Diagnosing interface bottlenecks, assessing collection interest, improving search accuracy, and preventing fraudulent transactions.
Data Storage & Sovereign Security
Firebase Firestore — Google Cloud India Region
All customer records, order histories, address books, and authentication states are housed in enterprise Firebase Firestore clusters located in the Google Cloud India (Mumbai / asia-south1) jurisdiction, ensuring full data sovereignty under Indian law.
Data transmissions are safeguarded using TLS 1.3 encryption in transit, and stored utilizing AES-256 encryption at rest. Strict Firebase Security Rules enforce role-based access control, preventing unauthorized cross-tenant inspection.
Third-Party Service Providers
To guarantee uninterrupted luxury execution, we partner with specialized, security-certified providers:
Your Rights
As a valued Caratspun patron, you hold autonomous control over your personal data:
Right of Access
Request a machine-readable summary of your stored profile and order records.
Right of Correction
Rectify inaccurate contact numbers, recipient names, or postal delivery locations.
Right of Erasure
Request deletion of non-statutory account records and promotional subscriptions.
To exercise any data rights:
Email our Data Protection Officer with your registered email and account reference.
Children's Privacy
Caratspun services, high-value catalog offerings, and transactional checkout flows are exclusively directed to individuals aged 18 years and older. We do not intentionally solicit or register data belonging to minors. If you believe a minor has provided us with personal information without parental consent, please alert our concierge immediately for prompt deletion.
Changes to This Policy
We periodically review this policy to reflect legislative updates, technological improvements, and enhanced client protections. Material alterations will be published on this page accompanied by an updated "Last updated" timestamp. Continued engagement with our digital services following published revisions constitutes acceptance.
Contact Us
For formal privacy inquiries, grievance redressal, or data erasure requests, please contact our Legal & Compliance Desk:
Caratspun Jewellers
123 Jewellers Quarter, Mumbai, Maharashtra 400001, India
Direct Inquiries:
contact@caratspun.comConcierge Telephone:
+91-98765-43210